Terms of service

Last updated: 07/10/2026

Article 1. Who we are

This webshop belongs to Queen Tarzi B.V., Pesetaweg 97, 2153 PJ Nieuw Vennep, the Netherlands.

Chamber of Commerce no.: 81939698
VAT no.: NL862277784B01
Email: hello@queentarzi.com

In these terms we call ourselves Queen Tarzi, we or us. By you or customer we mean everyone who places an order via queentarzi.com.

Article 2. When these terms apply

These terms apply to every offer from Queen Tarzi and every order through our webshop. You see them before you order and can save or print them. Products you buy from retailers such as Douglas, ICI PARIS XL or Boozyshop fall under that retailer's terms.

Article 3. Offer and prices

We describe our products as accurately as possible. Colours in photos may differ slightly from the real product because of your screen.

All prices are in euros and include VAT. You see shipping costs separately in the checkout, before you pay.

An offer applies while stocks last or until the end date stated with it.

Obvious errors in a price or description don't bind us. If such an error has been made, we contact you and you may cancel the order free of charge.

Article 4. Your order

The contract is concluded as soon as you complete your order. You receive an order confirmation by email straight away.

We may refuse or cancel an order for a valid reason, such as suspected fraud or buying up large quantities for resale. If you have already paid, you get the amount back within 14 days.

Article 5. Payment

You pay when you complete your order. You can choose iDEAL, Bancontact, credit card, Belfius, Klarna or KBC/CBC.

If you pay afterwards through an external party, that party's terms also apply.

Article 6. Delivery

Delivery times, shipping costs and the countries we ship to are in our Shipping and returns policy. The risk of loss or damage stays with us until the parcel has been delivered to you.

Article 7. Right of withdrawal (cooling-off period)

You have a 14-day cooling-off period. It starts on the day after you have received the (last part of the) order. During that period you can cancel the purchase without giving a reason.

Please note: this only applies to products whose seal is still intact. If you have broken the seal of a product, you can no longer return it for hygiene reasons (see article 8).

If your order has already been shipped, we can no longer stop it. You can return the unopened products after receiving them under this article.

You withdraw via the withdrawal form on /policies/refund-policy, or by emailing hello@queentarzi.com. Include a photo that shows the intact seal and we can handle your return faster. When we receive it, we check whether the seal is still intact.

You send the product back within 14 days of withdrawing, with the seal intact and preferably in the original packaging. After you withdraw, our customer service sends you an email with instructions and a link to your return label. The label costs €3.00 and you pay for it through that link. If you prefer to send the parcel another way, the shipping costs are yours.

We refund the purchase amount and the standard shipping costs within 14 days of your withdrawal, by the same payment method. We may wait until we have received the product or until you have shown that you have sent it back.

Article 8. Exception: opened personal care products

For hygiene reasons and to protect your health, you can't withdraw from the purchase of a product that was sealed if you broke the seal after delivery. This applies to all our cosmetics, skincare, lashes and lash clusters with a seal. Unopened products with an intact seal can be returned within the cooling-off period.

Article 9. Warranty and product complaints

Our products comply with the European cosmetics rules (Regulation (EC) No 1223/2009) and with what you may reasonably expect.

Did a product arrive broken, wrong or damaged, or doesn't it work as it should? Then we replace it free of charge, even if the product has been opened. If replacement isn't possible, for example because the product is no longer available, you get your money back. Report it as soon as possible, preferably within 14 days of finding it, with a photo.

Your statutory rights always remain in force.

Article 10. Using our products

Before use, read the ingredient list and the instructions on the packaging. If you have sensitive skin or an allergy, test a product on a small patch of skin first. If you get a skin reaction, stop using it and contact us.

Article 11. Liability

We are not liable for damage caused by use that doesn't follow the instructions, or by an allergy to an ingredient listed on the packaging.

Our liability is limited to the amount of the order concerned, except in the case of intent or gross negligence and except where the law doesn't allow a limitation.

Article 12. Complaints

Do you have a complaint about your order or our service? Email us at hello@queentarzi.com with your order number.

We respond to your complaint in substance within 14 days. If we need more time, we let you know within that period.

Article 13. Discount codes and promotions

Discount codes can be used once, can't be combined with other promotions and can't be exchanged for cash, unless the promotion says otherwise. On a return we deduct the discount proportionally.

Article 14. Intellectual property

All texts, photos, videos, logos and the brand name Queen Tarzi belong to us. You may not use them without our written permission.

Article 15. Applicable law

Dutch law applies to these terms and your order. If you live in Belgium, you also keep the protection that Belgian consumer law gives you. Where a Belgian rule gives you more protection on a point than these terms or Dutch law, that Belgian rule applies.