At this time Queen Tarzi only ships to The Netherlands, Belgium, France and Germany. 

Après avoir passé votre commande, il faut compter 1 à 3 jours ouvrables avant l'expédition. Pendant les promotions et les fêtes nationales, ce délai peut être plus long. 

Queen Tarzi is not responsible for any delays due to weather, wrongful addresses, unavailable addresses or any faults caused by the delivery service. If you suspect your package has been lost, please contact hello@queentarzi.com within 15 days of placing your order. 

Une fois la commande passée, elle ne peut être modifiée ou annulée. 

Les clients sont tenus de remplir correctement les informations relatives à l'expédition et à la facturation. Si ces informations sont incorrectes et que la commande est expédiée à la mauvaise adresse, il incombe au client de récupérer le colis. 

Due to regulations on hygiene, cosmetic items are not allowed to be returned. 

The only exceptions to this rule are the eye lashes and the tools. These are allowed to be returned if they are unopened, in the original packaging with the closing seal still intact within 14 days after delivery. 

Nous n'accordons un remboursement complet que si le produit répond à toutes les exigences suivantes :

·     Product is returned within 14 days after delivery

·     Product was ordered from www.queentarzi.com

·     Product is unused, unopened and in the original packaging with the closing seal intact

·     Product does not have any damage or imperfections

·     The return package contains the correct order number enclosed with the product

·     Giftsets or bundles need to be returned in full including all products, packaging and/or manuals

Step 1: Any return needs to be notified upfront through an email to: hello@queentarzi.com. Please use the subject “Return notification (your order number)”. Please consider, it can take 1-3 working days before your return is approved. 

 Step 2: Wait for approval of your return. After approval, you will receive specific instructions through email. 

 Step 3: Send your return to the following address: Shipment fees for returning the package are always the customer’s responsibility.  

 

Pesetaweg 97

2153 PJ

Nouveau Vennep

 

Queen Tarzi se réserve toujours le droit de refuser tout retour, même après réception. Dans ce cas, le client recevra un e-mail expliquant le refus.